Dear Comcast,
My name is Christian Cox and my phone number is 678-478-7531. It’s Saturday, August 21, 2010 at 12:45 PM Eastern time and I just got off the phone with one of your telemarketers. He was interested in promoting an upgrade to a package with High-Speed Internet and your Digital Starter Cable, a package I am actually interested in and on terms that sounded fairly reasonable! I can truly say that I was excited that I had answered a telemarketing call that may lead to something positive. Sadly, I will not be upgrading at this time because your customer service representative was so inept and so outright deceptive to me that I am disgusted, once again, with your company’s customer service. I try. I try again and again to give your company a chance to treat me with fairness and respect, but time and again you prove to me that you, as a company, cannot follow through on that basic service requirement.

I asked your customer service representative to tell me which HD channels were included in the package. He was unable to tell me. Instead of finding out for me, or telling me where to find the information on my own, he offered a money-back guarantee for the service if I was not satisfied. Trying to manipulate me into purchasing additional services that you will not define to me is insulting and rude. Furthermore, I was never able to pin him down on the actual final cost of everything after promotional rates expired. Rather than telling me actual numbers and final costs, he was more interested in telling me how much I would save (”Your internet cost will go down!”). I find that to be insulting and purposefully deceptive. When I asked him for a total number for all services after the promotional rate expires, he gave me a number that is lower than the price I am paying now for internet only. Wow, what a deal! When I pointed that out to him, he stated that the number he told me was only for part of the service, not the package. Again, PURPOSEFULLY DECEPTIVE. At this point I became frustrated and asked to speak to his supervisor, as I was confused about the terms of the promotion and I needed clarification that he could not provide to me. Rather than put me on hold and get a supervisor (apparently they were all busy), he continued arguing with me and denying that he had been deceptive. I chose to end the call after relating how disgusted I am with both him (the CSR) and your company as a whole.

Normally I would just let this slide but today I feel like sharing it with everyone I know, and anyone else who will listen. Thanks to your high-speed internet service and the beauty that is social networking, I am about to make that happen! I will continue to use your high-speed internet service because the product is actually quite good for my needs and I do not need to interact with your customer service on a regular basis to keep it turned on. On the other hand, I will not be expanding my utility use with your company at this time or in the near future because of your horrible customer service and the treatment I received today.

Sincerely,
Christian Cox

UPDATE
At 3:10 PM this same day I answered a call from a blocked number. It was the telemarketer – same man, same accent, same voice. He said “Fuck you,” then hung up. Classic.

Braves wallpaper (1920×1200, 1.8MB) fo tha kidzz!